Hirsch’s is looking for a vibrant, dynamic, results driven candidate to join our team as a Service & Spares Consultant!
Service Consultants are mainly responsible for customer service and support. Responsibilities include answering/booking phone calls and consistently give feedback to customers regarding the company’s products and services.
DUTIES / KEY RESPONSIBILITIES:
Service – Spare parts
· Assist customers with all service related queries
· Ordering of spares and follow up with suppliers and customers on a daily basis
· Assist customers with all sales
· Booking service calls with suppliers and follow up
· Reporting
· Ensure sales staff receive this report and ensure their comments are drafted
· Taking cash at the service and spares department
· Receiving stock
· Follow up on ETA’s daily
· Effectively deal with Service management to resolve issues
· Always assist the customer with the problem before booking a call
· Negotiate with suppliers
· Ensure that exchanges are completed from start to finish
· Deal with staff and management regarding problem units, customers and issues that need to be resolved
· Admin Duties
· Ensure stock take is effectively done
· Full function process of ordering spare/small parts
· Assist customers as they come in to buy from the department desk
· Assist with exchanging faulty units under CPA for customers
Service – Small Parts
· Assist team members in service department
· Must be able to perform same duties as above
· Continually control any small repair that goes out to suppliers to be repaired or assessed
· Responsible for quoting customers for small parts
· Responsible to order spares, if/as the need arises
· Constantly managing any feedback received from customers
· Handle all bookings for repairs
· Follow up with suppliers
· Ensure weekly smalls report is done
EDUCATION:
· Grade 12 / Matric
EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED:
· Minimum of 3 – 4 years’ experience in a same or similar role
· Stress tolerance to deal with increasing number of calls
· Strong administrative skills
· Strong interpersonal and relationship-building skills.
· Professional verbal and written communication skills are essential
· Customer service
· The ability to stay calm and patient