Service & Spares Consultant Full Time

Hirsch’s is looking for a vibrant, dynamic, results driven candidate to join our team as a Service & Spares Consultant!

Service Consultants are mainly responsible for customer service and support. Responsibilities include answering/booking phone calls and consistently give feedback to customers regarding the company’s products and services.

DUTIES / KEY RESPONSIBILITIES:

Service – Spare parts

·         Assist customers with all service related queries

·         Ordering of spares and follow up with suppliers and customers on a daily basis

·         Assist customers with all sales

·         Booking  service calls with suppliers and follow up

·         Reporting

·         Ensure sales staff receive this report and ensure their comments are drafted

·         Taking cash at the service and spares department

·         Receiving stock

·         Follow up on ETA’s daily

·         Effectively deal with Service management to resolve issues

·         Always assist the customer with the problem before booking a call

·         Negotiate with suppliers

·         Ensure that exchanges are completed from start to finish

·         Deal with staff and management regarding problem units, customers and issues that need to be resolved

·        Admin Duties

·         Ensure stock take is effectively done

·         Full function process of ordering spare/small parts

·         Assist customers as they come in to buy from the department desk

·         Assist with exchanging faulty units under CPA for customers

Service – Small Parts

·         Assist team members in service department

·         Must be able to perform same duties as above

·         Continually control any small repair that goes out to suppliers to be repaired or assessed

·         Responsible for quoting customers for small parts

·         Responsible to order spares, if/as the need arises

·         Constantly managing any feedback received from customers

·         Handle all bookings for repairs

·         Follow up with suppliers

·         Ensure weekly smalls report is done

EDUCATION:

·         Grade 12 / Matric

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED:

·         Minimum of 3 – 4 years’ experience in a same or similar role

·         Stress tolerance to deal with increasing number of calls

·         Strong administrative skills

·         Strong interpersonal and relationship-building skills.

·         Professional verbal and written communication skills are essential

·         Customer service

·         The ability to stay calm and patient